| How did the service match your expectations? |
ExcellentGoodAverageFairPoor |
| How would you rate your overall experience with our service? |
ExcellentGoodAverageFairPoor |
| How satisfied are you with the comprehensiveness of our offer? |
ExcellentGoodAverageFairPoor |
| How would you rate our prices? |
ExcellentGoodAverageFairPoor |
| How satisfied are you with the timeliness of order delivery? |
ExcellentGoodAverageFairPoor |
| How satisfied are you with the customer support? |
ExcellentGoodAverageFairPoor |
| What should we change in order to live up to your expectations? |
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| Recommend us to someone else |
Highly likely |
likely |
Neutral |
Not likely |
Highly unlikely |
| How likely would you be to recommend us to someone else? |
Highly likelylikelyNeutralNot likelyHighly unlikely |
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| Health, Safety and Environmental |
Exceeded expectations |
Met expectations |
Satisfactory |
Below expectations |
significantly below expectations |
| Did our staff consistently meet their commitments by responding in the time frame promised? |
ExcellentGoodAverageFairPoor |
| Can our HSE staff be counted on to do it right the first time? |
ExcellentGoodAverageFairPoor |
| Were our HSE staff competent, knowledgeable, courteous, and professional? |
ExcellentGoodAverageFairPoor |
| Were our HSE staff aware of, respect, and understand your needs as they relate to safety and compliance? |
ExcellentGoodAverageFairPoor |
| Were our HSE staff accessible and available when you needed them? |
ExcellentGoodAverageFairPoor |
| Do you believe that a strong culture of health, safety and environmental exists at all levels of our business? |
ExcellentGoodAverageFairPoor |
If things did not go according to plan, were there additional support services available? |
ExcellentGoodAverageFairPoor |
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| Quality Assurance and Quality Control |
Exceeded expectations |
Met expectations |
Satisfactory |
Below expectations |
significantly below expectations |
| Up to what extent did you find the awareness and knowledge of our employees |
ExcellentGoodAverageFairPoor |
| How would you rate our explanations of the job to be carried out, the materials to be used and the methodology |
ExcellentGoodAverageFairPoor |
| Did we meet your expectations for keeping you informed about the progress of work |
ExcellentGoodAverageFairPoor |
| What was your overall Level of satisfaction about the products and services |
ExcellentGoodAverageFairPoor |
| What was your Level of satisfaction about the QA submissions (ex. MAC, MS, ITP etc.) |
ExcellentGoodAverageFairPoor |
| What was your level of satisfaction about our QC on site (ex. Inspection, Sampling etc.) |
ExcellentGoodAverageFairPoor |
| What was your level of satisfaction about housekeeping on site |
ExcellentGoodAverageFairPoor |
| Your overall satisfaction about the performance of our Company |
ExcellentGoodAverageFairPoor |
